Refund & Return Policy

Last updated: July 2026

At Tekflip, your satisfaction is our first priority. We want you to shop with confidence. This Refund & Return Policy explains when a return is possible, how to request one, and how refunds work.

By buying any product from www.tekflipbd.com, you agree to this policy. Please read it together with our Terms & Conditions.

1. Return Eligibility

You may request a return if a product arrives:

Damaged (a fault caused during handling or shipping, not physical damage by the user),
Defective (not working correctly out of the box), or
Wrong (a different item than what you ordered).

To be eligible, you must:

Inform us within 3 days of delivery.
Return the product unused and in its original, undamaged condition, with all accessories, cables, gifts, and packaging.
Provide the invoice or receipt.

2. Items That Cannot Be Returned

The following are not eligible for return or refund:

Products with physical damage — cracks, scratches, broken parts, water or fire damage, opened or removed warranty stickers, or damage from wrong installation or careless use.
Products where the seal is opened or broken (except when the item is confirmed defective).
Products returned without the invoice or original packaging.
Products that do not fit or work because of a wrong choice or compatibility issue on the customer’s side. (Please check compatibility before ordering, or ask an expert.)
Pre-order or advance-booking amounts (see Section 6).

3. How to Request a Return

Contact us within 3 days of delivery using the details at the bottom of this page.
Share your order number, the invoice, and a short description of the problem.
For damaged or defective items, please include clear photos or a video if possible — this helps us solve it faster.
Our team will review your request and guide you through the next steps.

Tip: Please check your product at the time of delivery. If you notice any problem, report it within 24 hours for the fastest support.

4. Refunds

Once we receive your returned item and confirm it meets the conditions above, we will process your refund.

Refunds are made using the same method you used to pay (bKash or Cash on Delivery).
Refunds may take 7–10 working days to complete after approval.
Any charge deducted during payment (such as bKash, transaction, or gateway fees) is non-refundable.

We will always keep you informed while your refund is being processed.

5. Exchange & Warranty Returns

If your product qualifies for an Instant Warranty, we may offer a quick replacement for eligible items.
If your product has a Manufacturer Warranty, the service or replacement is handled by the brand or distributor, and you must provide the invoice to claim it.
Any physical damage or misuse will void the warranty.
For any warranty claim, the return shipping cost must be paid by the customer.

6. Return Shipping Costs

If the return is due to our mistake (damaged, defective, or wrong item sent), we will cover the return shipping cost.
If the return is for any other reason, or is part of a warranty claim, the return shipping cost is the customer’s responsibility.

Our delivery partners are Steadfast and Pathao Courier.

7. Order Cancellation Refunds

You may request to cancel an order before it is processed or shipped. Once an order is handed over to the courier, cancellation may not be possible.
If we cancel a prepaid order (due to stock issues, a pricing error, or any reason on our side), we will refund your payment to your original payment method.
Repeatedly refusing or not receiving Cash on Delivery orders may restrict your account from future COD orders.

8. Pre-Order & Advance Booking

Pre-orders and advance bookings require a full or partial payment.
If you place a pre-order or advance booking and later refuse to take the product, the paid amount is non-refundable.
However, you may use that same amount to order a different product from us.

9. Need Help?

If you have any question about a return or refund, please contact us first — we will always try to find a fair and friendly solution.

Address: Eastern Housing, Russell Bridge, Demra, Dhaka-1361, Bangladesh
Phone: +880 1707110660
Email: support@tekflipbd.com

Thank you for choosing Tekflip.